Shipping Policy for Deosoft IT Services Private Limited
1. Introduction:
At Deosoft IT Services Private Limited, we are committed to ensuring the safe and timely delivery of any digital products, software, or physical materials related to our software design, IT services, and web designing works. This Shipping Policy outlines our shipping practices and procedures.
2. Delivery of Digital Products and Services:
- Digital Delivery: Most of our products and services, including software, IT solutions, and web design projects, are delivered digitally via email or through secure online platforms.
- Access Credentials: For digital products, clients will receive access credentials, download links, or relevant files via email upon completion of the project or service.
3. Physical Shipping Methods:
- Standard Shipping: If physical materials (such as documentation, hardware, or other related items) need to be shipped, we offer standard shipping, which typically takes 5-7 business days for delivery.
- Express Shipping: For urgent deliveries, we offer express shipping options at an additional cost, with delivery times ranging from 1-3 business days.
4. Shipping Cost / Charges:
- Digital Products: There are no shipping charges for digital products and services delivered via email or online platforms.
- Physical Products: Shipping charges for physical materials will be calculated based on the weight and dimensions of the package, as well as the destination. Additional charges apply for express shipping.
5. Order Processing and Shipping Time:
- Digital Delivery: Digital products and services are typically processed and delivered within 1-2 business days after payment is received. Clients will be notified of any delays.
- Physical Shipping: Orders for physical materials are processed within 1-2 business days. Clients will receive an order confirmation email with details of their purchase and an estimated delivery date.
6. Shipping Destinations:
- Domestic Shipping: We ship physical materials to all locations within [India]. Please provide accurate shipping addresses to ensure timely delivery.
- International Shipping: International shipping options are available for physical materials. Clients are responsible for any customs duties, taxes, or import fees associated with international shipments.
7. Tracking and Delivery:
- Digital Products: Clients will receive an email with access credentials, download links, or relevant files. Delivery confirmation will be provided once the digital product or service is made accessible.
- Physical Materials: Once a physical order has been shipped, clients will receive a shipping confirmation email with tracking information to monitor the status of their delivery. A delivery confirmation will be sent once the package has been delivered to the specified address.
8. Shipping Issues:
- Digital Products: If clients experience issues accessing digital products or services, they should contact us immediately for support.
- Physical Products: If a physical package is lost or arrives damaged, clients should contact us immediately. We will work with the shipping carrier to resolve the issue and provide a replacement if necessary.
- Incorrect Addresses: Deosoft IT Services Private Limited is not responsible for delays or delivery failures due to incorrect or incomplete addresses provided by the client. Please ensure all shipping information is accurate.
9. Returns and Exchanges:
- Digital Products: Due to the nature of digital products and services, refunds or exchanges are generally not provided once access has been granted or the product has been delivered.
- Physical Products: Our return policy for physical materials is outlined separately. Please refer to our Return Policy document for details on how to return or exchange a product. Clients are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
10. Contact Information:
For any questions or concerns regarding our Shipping Policy, please contact us at:
Deosoft IT Services Private Limited
11. Policy Changes:
We reserve the right to modify this Shipping Policy at any time without prior notice. Clients will be notified of any changes via email or through our website.
By engaging with Deosoft IT Services Private Limited, you acknowledge that you have read, understood, and agree to this Shipping Policy.