Refund & Cancellation Policy

This Refund & Cancellation Policy applies to services, products, subscriptions, or other paid engagements provided by Deosoft IT Services Private Limited ("Deosoft", "we", "us", or "our").

We aim to maintain transparent and fair business practices. Refund and cancellation terms may vary depending on the nature of the service, project requirements, payment terms, and the applicable agreement with the client.

1 General Policy

Before starting a paid project or service, Deosoft may provide the client with a proposal, quotation, scope of work, service agreement, invoice, or other applicable documentation.

The applicable document may specify:

• Service or project scope
• Project fees
• Payment schedule
• Milestones
• Delivery timelines
• Cancellation terms
• Refund conditions
• Other applicable commercial terms

Where a separate written agreement exists, the refund and cancellation terms contained in that agreement will generally apply to the relevant service.

2 Project Cancellation by Client

A client may request cancellation of a project or service by contacting Deosoft through the official communication channels.

If work has already started, the amount refundable, if any, may depend on:

• Work already completed
• Development or design hours already utilized
• Third-party services or licenses purchased
• Resources allocated to the project
• Milestones already delivered
• Non-refundable costs incurred by Deosoft
• The terms agreed upon in the applicable proposal or contract

Any eligible refund will be determined after reviewing the specific project and applicable agreement.

3 Advance Payments

Certain projects or services may require an advance payment before work begins.

Advance payments may be used to allocate resources, begin development, purchase required third-party services, or commence project work.

Where work or services have already commenced, the advance payment may not be fully refundable, subject to the applicable agreement and applicable law.

4 Milestone-Based Projects

For projects divided into multiple milestones, payments may become due upon completion or delivery of the applicable milestone.

Once a milestone has been completed, delivered, reviewed, or approved by the client, the amount associated with that milestone may generally not be refundable, except where otherwise agreed in writing or required by applicable law.

5 Digital Services and Software Development

Software development, website development, UI/UX design, customization, maintenance, SEO, digital marketing, consulting, technical support, and similar services may involve work performed specifically for a client.

Because such services may involve customized work, refund eligibility will depend on the specific service agreement, work completed, deliverables provided, and applicable payment terms.

6 Third-Party Costs

If Deosoft has purchased or paid for third-party services, software licenses, hosting, domains, plugins, APIs, subscriptions, advertising services, or other external services specifically for a client project, such costs may be non-refundable where the relevant third-party provider does not provide a refund.

Where applicable, such third-party charges may be deducted from any eligible refund.

7 Subscription-Based Services

For subscription-based services, cancellation may prevent future renewal or future billing, subject to the applicable subscription terms.

Unless otherwise stated in the applicable agreement, cancellation of a subscription does not automatically entitle the customer to a refund for a period that has already commenced or services that have already been provided.

Any refund eligibility will depend on the applicable service terms and applicable law.

8 Refund Processing

Where a refund is approved, Deosoft will normally process the refund through the original payment method or another mutually agreed payment method, subject to applicable payment-provider procedures.

The time taken for the refunded amount to appear in the customer's account may depend on the customer's bank, payment gateway, card issuer, or other financial institution.

Deosoft is not responsible for delays caused by third-party financial institutions or payment processors.

9 Non-Refundable Situations

Subject to applicable law and the specific terms of the applicable agreement, a refund may not be available where:

• The agreed service has already been substantially completed
• A customized or client-specific deliverable has already been created or delivered
• A milestone has been completed or approved
• Third-party costs have already been incurred
• The client has provided incorrect, incomplete, or delayed information that affects the project
• The client changes project requirements after work has commenced
• The client abandons or pauses a project after resources have been allocated
• The service has already been delivered or consumed
• The applicable written agreement specifically states that the relevant payment is non-refundable

This section does not limit any refund or consumer rights that cannot legally be excluded under applicable law.

10 Cancellation by Deosoft

Deosoft may suspend or terminate a service or project where reasonably necessary, including in circumstances involving:

• Non-payment or delayed payment
• Violation of contractual terms
• Misuse of services
• Unlawful activities
• Security concerns
• Failure to provide required information or approvals
• Other circumstances specified in the applicable agreement

Where Deosoft cancels a paid service for reasons attributable to Deosoft and a refund is applicable under the relevant agreement, the refund will be handled according to the agreed terms and applicable law.

11 Requesting a Refund or Cancellation

To request a cancellation or refund, please contact us with:

• Client name
• Company/organization name, if applicable
• Invoice or project reference
• Service or project details
• Reason for the request
• Relevant payment details or transaction reference, where necessary

Please send refund or cancellation requests to: info@deosoft.net

We may request additional information to verify the request before processing it.

12 Refund Review

Each refund request may be reviewed individually based on the applicable proposal, quotation, invoice, service agreement, project status, payment records, and applicable laws.

Submitting a refund request does not automatically guarantee approval.

13 Changes to This Policy

Deosoft may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, payment methods, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

14 Contact Us

For questions regarding refunds, cancellations, or payments, please contact:

Last Updated: September 11, 2026